FAQ

Shipping in Hong Kong

Free shipping around Hong Kong with any purchases of more than $300. For orders less than $300 a $50 flat rate will be applied at check out. We process orders daily during the week (Monday - Friday) so should typically arrive within 2-3 days after receiving your order. 

Orders placed on weekends or public holiday will be processed on the first working day following the holiday.

International Shipping

We work with EasyShip to offer international shipping for around Asia, which allows you to select your choice of courier and delivery time. Any taxes or custom duties will be borne by the customer. 

If you have any further questions get in touch with us at ben@fiyahheatstore.com

Currency

All prices are listed and charged in Hong Kong Dollars (HK$)

Do you carry…?

We are continuously working on bring more hot sauces into our product range from all around the world. If there is a specific one you're looking for or think would be great to have in the store than email Steve at steve@fiyahheatstore.com and let him know. 

We'll do our best to get it here. 

Do you have a shop?

At this point we are an online store only but we do hope to run a few pop-ups and get involved in small markets / festivals. Follow our social media pages (Instagram & FaceBook) to make sure you know where we'll be and when! 

Do you have tastings?

Yes! We’d be happy to host tastings for private events and parties, and you can contact us at steve@fiyahheatstore.com. Otherwise, please look-out for our pop-up events, where we’ll have some samples that you can try. 

Are you happy with your sauce?

It's important to us that our customers are happy with their sauces so we'd love to hear from you with any feedback, comments, questions, issues you might have. 

Do you offer refunds?

We are unable to offer refunds or exchanges on any bottles that have been opened. If you have any questions please email us at ben@fiyahheatstore.com