FAQs

Shipping 

We have a simple shipping policy and send all packages via registered mail with Hong Kong Post. For Hong Kong orders, we charge HK$50 shipping, or free above HK$300. International orders are charged HK$80 shipping, or free above HK$500.

Orders placed on weekends or public holiday will be processed on the next working day.

For more information, please click here.

Currency

All prices are listed and charged in Hong Kong Dollars (HK$). At the time of writing (March 2021), US$1.00 = HK$7.80.

Do you carry…?

We are continuously working on introduce more awesome hot sauces from all around the world. If there is a specific one you're looking for or think would be great to have in the store, please email us at hello@fiyahheatstore.com and let us know.

We'll do our best to get it here. 

Do you have a shop?

At this point we are an online store only but we do hope to run a few pop-ups and get involved in small markets or festivals. Follow our social media pages (Instagram & Facebook) to make sure you know where we'll be and when! 

Do you have tastings?

Yes! We’d be happy to host tastings for private events and parties, and you can contact us at events@fiyahheatstore.com. Otherwise, please look-out for our pop-up events, where we’ll have some samples that you can try. 

Are you happy with your sauce?

It's important to us that our customers are happy with their sauces so we'd love to hear from you with any feedback, comments, questions or issues you might have. 

Do you offer refunds?

If you have any questions or issues with something you have ordered, please reach out at any time to hello@fiyahheatstore.com. We will do what it takes to make the situation right, including replacement or refund, as required.